Customer Success Manager

We’re working with a fast-growing property investment agency that’s doing things differently – think zero corporate fluff, no suits, no micromanagement, and definitely no egos. Just a sharp, human-first team helping everyday Aussies make smart moves in property.

The business’s founder left the corporate world behind to build something better: a down-to-earth, high-trust environment where people are empowered to do great work – and enjoy doing it.

They are now looking for a Client Experience Manager who’s proactive, switched-on, and knows how to own a process from start to finish.

?? What you’ll be doing

• Be the trusted go-to for clients throughout their entire property investment journey – think support, guidance, reassurance, and top-tier service.
• Manage a portfolio of 20–30 active clients at any time, working closely with our buyer’s agents to keep everything on track and clients in the loop.
• Use your top-notch communication skills to calm nerves, explain property jargon in plain English, and build genuine relationships that last beyond settlement.
• Bring your property smarts to every conversation – you’ll need to speak the language and have a strong grasp of investment fundamentals.
• Stay across a lot of moving parts – multiple client files, internal systems, deal timelines – and help spot and solve problems before they become issues.

? You’re a great fit if you have:

• 1–2+ years’ experience in property, ideally in client-facing roles (sales, PM, BA support, or advisory).
• A genuine interest in property – whether you’re an investor yourself or just love the game.
• Strong communication chops – you build rapport quickly and keep things calm when it gets hectic.
• High attention to detail and the ability to juggle priorities in a fast-paced environment.
• Self-motivation and initiative – you don’t wait to be told what to do, you just get stuck in.
• CRM or workflow software experience is a bonus.

?? What success looks like:

• Clients feel supported, heard, and completely taken care of.
• Our buyer’s agents love working with you – because you keep things running smooth.
• Our internal systems are sharp, because of your organisation and input.
• Clients are so happy they send their mates our way.

?? The culture

• No micromanagement, no stuffy processes – just smart people doing great work.
• High autonomy, high trust. You’ll have the freedom to take ownership and the support to grow.
• A founder who values input, expects initiative, and rewards performance.
• A startup mindset: sometimes chaotic, always collaborative.

?? What’s on offer

• $80K + super + commission (OTE $100K+)
• Clear career progression, fast-tracked for top performers
• A role that actually feels meaningful – helping Australians invest smarter
• The chance to be part of something early, and help shape how we grow

If this role sounds like you please apply directly or email your resume to reynah@smarttalentgroup.com.au for a career discussion.